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Research

Customer Success Management

Resources and insights to help you grow

New research report highlights how to design the role and hire for success

There is no doubting the popularity of the new Customer Success Management (CSM) roles organizations have implemented recently. Despite the popularity of the role, there is often a lack of clarity for differentiating success vs service vs sales roles.

This lack of clarity was the motivation behind Chally's new research report “Customer Success Manager: Defining the Talent DNA for the Role.”

Download the research report to learn key CSM Talent DNA findings and learn how to:

  • Define the purpose of the CSM role
  • Identify the 10 Common Responsibilities of a CSM
  • Create a profile for Customer Success competencies

Get your report now! Simply complete the short form on this page to access now.